Book Editing Services
Professional Code of Practice

• Be professional, ethical and fair in all business dealings

• Be transparent in my working practices, capabilities and rates

• Be respectful of clients and their work

• Maintain and respect client confidentiality

• Follow the terms of the project as agreed with the client, being honest and prompt should issues arise

• Maintain an objective, open-minded outlook whilst working

• Act in the client's interest whilst working

• Resolve conflicts fairly should they arise

• Only commit to work I have the time and capability to complete, and when I'm confident I can add value to the project

• Charge fairly in relation to the work required and value I'll add

• Respect that the author has the final decision on their work

• Continually develop my industry knowledge and skills, keeping them updated and relevant

• Promote only products and services I've used and highly recommend

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Client Complaints:

As a service provider I regularly request, and greatly value, feedback from clients in order to improve the service I offer. To date, this feedback has been positive, and I continually strive to provide optimum value and meet clients' needs effectively.

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However, should you wish to make a complaint about the service you've received, please get in touch in the first instance, so that we may try to resolve the issue fairly and promptly.

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In the unlikely event we cannot reach a satisfactory conclusion, you may wish to refer your complaint to an organization such as the Chartered Institute of Editing and Proofreading at office@ciep.uk, the Society of Authors at info@societyofauthors.org, or the Alliance of Independent Authors at info@allianceindependentauthors.org.

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